This section describes the knowledge and skills required for this unit

Required knowledge

Communications systems features

Effective communication techniques including barriers to communication and how to overcome them

Manufacturer specifications for communications equipment

Problems that can occur when using communications systems and corrective actions

Procedures and protocols for using communications systems during an emergency

Procedures for using communications systems in the workplace

Protocols and procedures for communicating with others

Quality assurance procedures

Relevant safety work health and safety WHSoccupational health and safety OHS and environmental procedures and regulations

Relevant sections of legislated rail safety requirements including state and territory Acts and regulations and nationally approved compliance codes andor guidelines

WHSOHS risks and hazards when using communications systems

Workplace communication procedures protocols checklists and instructions

Workplace communication records including voice logs

Required skills

Apply precautions and required action to minimise control or eliminate WHSOHS hazards that may exist during the use of communications equipment

Communicate effectively with others using available communications equipment

Complete documentation related to work activities

Identify and report problems faults or malfunctions that may occur when using communications equipment

Identify and use required communications technology

Prioritise communication activities depending on differing operational contingencies risk situations and environments

Terminate calls in accordance with organisational procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include demonstration of applying

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Communications systems may include:

Communication skills may include:

Communication difficulties may include:

Communication may be with:

Appropriate follow-up action may include:

Back-up or alternative systems may include: